ROP Technology Services
ROP Technology Services Overview
The Technology Services Department (TSD) provides leadership and
assistance in delivering information technology necessary to support
the program’s educational and business goals.
TSD is comprised of two functional groups: The Technology Support
Group provides a wide variety of technical support
services explained below.
The Reprographics Unit provides copying and related
services. Most production services provided by this gr
• Assistance in developing policy and planning for the effective
use of technology
• Assistance in planning, acquisition,
implementation and support of technology
• Technology research and
technology standards development
• Computer, software, and network
design and implementation
• Help desk system, troubleshooting and
repair
• Internet access and e-mail accounts
• Maintenance of
network, student information system, Internet and intranet web sites
• Multimedia technology assistance (PowerPoint presentation, digital
imaging, video authoring and editing)
• Notebook computer,
audio-video equipment and media checkout program
• Telecommunications support (landline and cell phones, fax,
pagers)
• Storage media duplication services (CD, DVD, VHS)
Copying and related services:
• Reprographic services, printing of
booklets, forms, syllabus and documents
• Assists in supporting program copiers
• Online submission of originals via OPRA
You may direct specific printing/copying questions to:
Shawn Black at OCDE
Reprographics Supervisor 714-966-4078
sblack@ocde.us
TS Services Contact:
385 N. Muller Street
Anaheim, CA 92801
Phone: 714-502-5885
Fax: 714-776-3880
Monday - Friday:
8:00 am - 5:00 pm
Services that can
be rendered electronically (through a website):
1) FAQs (frequently answered questions)
a) PC hardware and software troubleshooting
b) Installing software
c) PC hardware configuration
d) Ordering computers
e) Care of computers
f) Optimizing PC performance
g) Moving and disposing of computers
h) Telephone programming and troubleshooting
2) Files downloadable from website
a) Anti-virus updates
b) Utilities
c) Service packs and updates on standard softwares, i.e.,Office
97, Windows 95
d) Certain forms
3) Host discussion forum/bulletin board service regarding
technology issues
4) Post periodic reviews of MRS (most requested
software) ala e-newsletter.
5) Videotape reservation system
6) Audio-video equipment reservation system
7) Reprographics request system (certain forms)
8) Media production and graphics service request
9) E-mail Tech Support on PC problems
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Remote Help
We can diagnose your computer much faster with our remote access capability. Our specialist can ask you to the button below at a prearranged time.
Links
Domain for ROP Online
Classes
(Username and Password required)
Maintenance
Operations Department